Frequently asked questions
What age range are the boxes aimed at?
Our boxes are designed for children aged 3 – 10+ years old. Younger children will require more support and older children will be able to do most projects independently.
How can I cancel my subscription?
Can I skip a month?
Yes, absolutely. If you're off on holiday or you haven't had time to get through your last box you can skip a month at any time, you just need to log into your account and select to skip a month.
What is your refund policy?
We will offer refunds on returned unopened boxes once we receive them back as long as it is within 14 days of receiving it. In this instance, please send us an email to email@example.com letting us know that you will be returning the box and we will look out for it and refund you once we receive it.
When will my order arrive?
We aim to post all orders for current month’s boxes in 2-3 working days.
Can I order a one-off box?
Yes, you can order one-off boxes. Go to the "SHOP" page and select the box you like, proceed to the checkout and you will just receive one box.
How much is postage?
FREE UK Delivery
My box is damaged/missing items
While we try our best to carefully package our boxes, we understand that sometimes an item may be missing from a box or that things may happen beyond our control during transit. If your box contents are damaged or you are missing any items, please contact us at firstname.lastname@example.org and we will send out a replacement straight away.